FAQ

We offer between 6 routes a day, depending on the travel season and what day of the week it is (some days, for example, weekends, are busier at the airport than others). Please go to our booking system and check your specific travel day to see the schedule on this day. The system is up to date and maintained frequently. 

You don’t need a flight in order to travel with us. Moreover, we would love to have you with us. It is common for students and friends traveling to LAX to pick up their friends at the airport, and people who simply choose to go with us to get to LA because they would rather use our service than other big companies. You are more than welcome to travel with us whenever it suits you. 

Our booking system will ask for your flight info; we use this for analytics and new route configuration. However, if you don’t have a flight, choose the first option from the drop-down menu that says “no flight”, and put the numbers “123” as the flight number. The system will let you pass that page. 

Check the cancellation confirmation email and look for a PDF attachment. In there, you will find a voucher number “VC-XX…“. Copy the number. 

Go to the LAX LINQ booking page (laxlinq.com) and begin a new reservation. Process with booking and underneath the payment method section, click on the drop-down menu and choose “voucher” instead of “credit card”. Paste the voucher number in there. 

Make sure that the customer name is the same as the original ticket. The voucher is valid for 1 year. 

The child fare is $5 cheaper than the standard fare, and it is to be purchased through our booking system. A child is taking a full passenger seat, and it is required by the CA Highway Patrol that it needs to have a seat, therefore we are not able to make any exceptions there. 

We offer a child seat. You can rent a child seat (or 2 if needed) at the end of the booking process on our website. 

One ticket includes one carry-on and one checked luggage. If you need to bring more suitcases, it is possible to add more during the booking, and each additional check-in suitcase costs $15.

Below is the list of additional items:

– A stroller costs $15.

– The surfboard, golf bag, guitar, or snowboard is $30 – when booking, please specify in the comment section how long your surfboard/snowboard bag.

– The bicycle box is $45. 

All items are available to be added to a booking system. 

Note: In order to protect shuttle drivers from injuries, they are not allowed to lift bags more than 45 pounds, and if any passenger is traveling with heavy bags, they are required to assist the Driver with loading their personal luggage.

We drop off right at the International Terminal/ Terminal B. We do that because 99% of our customers go to LAX to fly internationally; however, if you need to be dropped off at any other terminal, please let our driver know, and she/he will gladly drop you off at any needed Terminal (as long as it is at LAX). 

We have two types of tickets: “Non-Refundable Ticket” and “Flexible Ticket”. Non-refundable tickets do not come with any option for refund. The “Flexible Ticket” comes with the ability to receive a refund up to 24 hours before the scheduled trip. The refund amount for the “Flexible Ticket” is the ticket price minus the $9 insurance fee.

Cancelations within 24 hours of departure time are not possible, and the fare will be forfeited. No-shows are also not refundable or transferable.

If you need to cancel a reservation with LAX Linq, please contact our team at [email protected] or call our customer service line/ WhatsApp at (323) 776-5467.

We recommend at least 1.5 hours from the airplane arrival time for the LINQ shuttle departure to allow sufficient time to board the shuttle. If a passenger doesn’t leave enough time from the airplane arrival to the shuttle departure, it is the passenger’s responsibility to manage to get to the shuttle on time.

The “no-show policy” applies – if you do not board your shuttle, your entire reservation from that point will be canceled, and no refund will apply. Subject to applicable cancellation policies, all fares are non-refundable and non-changeable after departure. Passengers who “no show” or do not cancel prior to departure forfeit the entire value of their “no show” segment. This policy applies to tickets paid in USD.

To cancel, please email us at: [email protected], with your name, ticket number, and cancellation request. 

Yes, you can modify your ticket for up to 24 hours at no cost. On the confirmation email, there is a link that allows ticket changes up to 24 hours before the scheduled departure time. By clicking on the link, you will be brought to the online self-service portal (the same as our booking system). Continuing through the purchase flow, you will select your desired trip and then proceed to checkout. Changing the ticket is super easy, and you will get a new ticket once confirmed. 

We pick up/ drop off in San Diego Old Town, at 2728 Congress Street, 92110, San Diego, CA. Detailed instructions to find the van are here.

There is no long-term parking available on site; the passengers choose to commute by taxi, share rides, or are dropped off by friends. 

If departing from San Diego, please be there 10 min before the departure time. Our passengers’ schedules are our priority, and we need to make sure to get them to their destination at the right time, therefore, we won’t be able to wait.

We pick up, and drop off at the Sorrento Valley Rd Park and Ride, at 12791 Sorrento Valley Rd, San Diego, CA 92121. Detailed instructions to find the van are here.

There is no long-term parking available on site; the passengers choose to commute by taxi, share rides, or are dropped off by friends. 

If departing from Sorrento Valley-Del Mar, please be there 10 min before the departure time. Our passengers’ schedules are our priority, and we need to make sure to get them to their destination at the right time, we won’t be able to wait.

In Downtown Oceanside, the pickup/ drop off location in North County is 121 N Cleveland St, Oceanside, CA 92054. At the curbside next to “Red Cup Yogurt”, and on the opposite side of the street from “Camp Coffee”. More details here.

If departing from Oceanside, please be there 10 min before the departure time. Our passengers’ schedules are our priority, and we need to make sure to get them to their destination at the right time, therefore, we won’t be able to wait.

The earlier the better. Our vans hold between 14 passengers, and it happens frequently that we are sold out. Usually, we allow bookings up to 3 months in advance, but we extended the time for the summertime to allow passengers to plan their trips ahead and be able to have everything booked beforehand (including airport shuttle). 

We recommend that all passengers to review our Terms & Conditions here.

We love your pets and the fact that you have them. Unfortunately, we don’t allow pets in our vans due to the serious pet allergies of a few of our employees. Please, take it seriously as we do and contact us in case you need to bring a service dog with you and we will try to make arrangements with our employees after seeing the doctor’s certificate. Dogs, cats, birds, or other animals will not be carried, except a dog trained for accompanying a blind person,  read more here.

The San Diego to LAX shuttle one-way rate is $59 per person for the “Non-Refundable Ticket” or $68 per person for the “Flexible Ticket” (+ $4.13 fuel surcharge). Round-trip ticket price is $110 or $128, depending on your ticket type (+$7.70 fuel surcharge). 

The LAX to San Diego shuttle one-way rate is $59 per person for the “Non-Refundable Ticket” or $68 per person for the “Flexible Ticket” (+ $4.13 fuel surcharge). Round-trip ticket price is $110 or $128, depending on your ticket type (+$7.70 fuel surcharge). 

Our seats are not numbered, and the ticket won’t have any seat assigned. By purchasing a ticket, you are guaranteeing yourself a place on the van. If you arrive at the pickup location first and meet the driver, you can always call “Shotgun!” for your seat, and of course, shotgun rules are respected and always will be.

Unfortunately, we can’t. Our service is low-cost because it is a shared ride. We have a fixed schedule, fixed prices, and 3 (three) pickup locations. This helps to share the cost of the trip. Additionally, limiting the pickup locations helps to ensure timely arrival at the LAX Airport. However, if you are traveling with a large party (up to 14 passengers), we offer a whole van rental as well. For this service, we offer pickup at the one chosen address and at a flexible time. If you are interested in renting the whole vehicle, please contact us at [email protected] and request a quote. 

Yes, if needed, our vans are available to be rented by one party. To do so, please call us at (323)776-5467 or email at [email protected]. Depending on pickup location, time, and ride distance, we will be able to estimate the fee.  The full van rental comes with a flexible pickup location and a flexible pickup time. Our vans hold up to 14 passengers. 

You can apply your discount code during the checkout process when adding the payment method for your new purchase.

We accept credit and debit card payments. Our gateway is Stripe; this gateway accepts Cash App as well. When paying with a card, tickets can be purchased directly from the website. If you are purchasing a ticket in person, from our driver before departing San Diego, cash payment is also accepted. Please contact us if you would like to purchase a ticket via a different method. 

Crypto payments may be accepted in the future, but not at the moment. 

The charge on your credit card will appear as THE LYNX LLC or LAX LINQ.

Hours of operation are primarily during our scheduled service hours; however, you can contact us via email at [email protected] at any time. Our phone number is +1(323)776-5467.

Yes, we can accommodate most special needs. Please email us at [email protected], and we will try to accommodate you.

Please email us at [email protected] with your reservation# (found in your email confirmation), your bus trip time/day, and the article left onboard. Our drivers check the vans after each trip, and anything left will be given to our manager. The manager will make every attempt to return lost items, but will dispose of the item after 30 days.

WEAPONS OF ANY SORT, ALCOHOLIC BEVERAGES, AND NARCOTICS WILL NOT BE ALLOWED WHILE TRAVELING WITH LAX LINQ. PASSENGERS UNDER THE INFLUENCE WON’T BE ALLOWED ONBOARD AND WILL BE ASKED TO LEAVE THE VEHICLES. 

LAX LINQ Airport Shuttle sells tickets directly through our website. We strongly encourage purchasing your seats in advance to secure your seat in case of high-demand rides.

We have 4 pickup/ drop-off locations: San Diego Old Town, Sorrento Valley-Del Mar, Downtown Oceanside, and Los Angeles International Airport (LAX).

At the lower level (arrivals) at Terminal B (Tom Bradley International Terminal). Between columns B9 and B10 at the orange ‘shared ride’ zone. It is a 3-minute walk from baggage claim. 

When you book a ticket, make sure to allow enough time to go through customs and pick up the luggage (we recommend 1.5h). Our company schedule is fixed, and we are not working with a specific airline. If you don’t plan accordingly, we won’t be able to wait for passengers who are not present due to our commitment to passengers who are at the pickup location at the scheduled departure time and airport regulations.  

Please, be there 10 min before the departure time, LAX has strong regulations and allows less than 2 minutes for unloading the passengers, so we won’t be able to wait. Our bus will arrive very close to the scheduled departure time. 

Please, be at the pickup location 10 min before the departure time. LAX has strong regulations and allows less than 2 minutes for unloading the passengers, so we won’t be able to wait if a passenger is not present at the scheduled departure time. 

Unfortunately, we can’t. Our service is low-cost because it is a shared ride. We have a fixed schedule, fixed prices, and fixed pickup locations. This helps to share the cost of the trip. Additionally, limiting the pickup locations helps to ensure timely arrival at the LAX Airport. However, if you are traveling with a large party (up to 14 passengers), we offer a whole van rental as well. For this service, we offer pickup at the one chosen address if it is located up to 10 miles from our original San Diego pickup location. If you are interested in renting the whole vehicle, please contact us at [email protected] and request a quote. 

Unfortunately, we can’t. Our service is low-cost because it is a shared ride. We have a fixed schedule, fixed prices, and fixed pickup/drop-off locations. This allows us to share the cost of the trip. Additionally, limiting the pickup locations helps to ensure timely arrival at the LAX Airport. However, if you are traveling with a large party, we offer a whole van rental as well. For this service, we offer pickup at the one chosen address if it is located up to 10 miles from our original San Diego pickup location. If you are interested in renting the whole vehicle, please contact us at [email protected] and request a quote. 

We don’t have a long-term parking lot available; however, there are plenty in the area and there are short shared-ride opportunities from our pickup locations. 

Our schedule is based on a 2 ½-hour to 3-hour commute time; however, Southern California traffic and unforeseen circumstances can affect the commute time, so we ask that everyone plan accordingly when purchasing their tickets.

Our schedule is based on a 2 ½-hour to 3-hour commute time; however, Southern California traffic and unforeseen circumstances can affect the commute time, so we ask that everyone plan accordingly when purchasing their tickets.

Stopping the van at a rest stop could cause people to miss their flights or connections, and that is why we ask that everyone take care of any necessary bathroom breaks before the departure. However, if there is a need, we can offer a restroom break at the Oceanside rest stop. 

Well, thank you. We believe in this company and its purpose. Traveling between LAX and San Diego can be painful, and we would love to make it easier and cheaper for all parties involved. Since half of our crew is from abroad, we completely understand the need for shared transportation. Additionally, we have a great sense of humor, and we love snacks. Can’t wait to see you!